This is me around 12 noon.
Yesterday, around 12 noon I was chewed out (expletives and all) by a customer. Actually, I was verbally abused, more than just chewed out. I have very thick skin, so to have been upset by someone speaking nonsense is unheard of. Actually, I have a high tolerance for foul language, to make it more unbelievable yet.
I won't explain the details, quite frankly because I am just worn out of explaining the occurrances to: my co-workers (who did not know what to do when I was so upset), my manager, my Sr. Manager, and recently my Director who wanted a write-up for HR.
The amazing thing to anyone that knows me well is that I never lost my cool and I never talked back. The amazing thing to my 18 year old who does not understand why I didn't break my hand against the phone is that I am just really glad for the lessons I have learned from this:
1. I should stop using foul language. It may seem harmless to me but it may be harmful to others. It also may send the wrong message even when I am not trying to be inpolite.
2. I am thankful for my job, my company, my co-workers and my manager. It is very nice to have people champion behind me and take this situation seriously (maybe a little too seriously).
3. I like my job, a lot. A little something in the back of my head was worried that I would get in trouble and I did not want to be in trouble, because I like my job.
4. I have made headway into a few of my secret goals for 2009. One of which is self-discipline.
5. Another one is re-encountering my fear of mediocrity.
6. The last one being allowing myself to feel what I am feeling. Granted, it is pretty easy to allow myself to feel anger, but it is going somewhere.
7. I have good friends who were upset WITH me and wanted to take this guy down on my behalf.
8. I have a very supportive husband.
9. I have encountered the WORST and handled it, which means I can deal with it ALL.
10. I have a new umphh to do my job and will do my best to prove the jerk wrong and show everyone that I am on top of my game.
11. I have the strength to not let one guy ruin my whole day. We laughed about the whole story last night. Me and my peeps from our very long-running Thursday Night Bible Study.
12. I can know win bad day poker and bad customer poker with one story.
13. I am an emotional eater, after all. This is a good realization because now I can work on controlling that.
All is well that ends well.
My favorite hymn that we sang last night:
O Love that will not let me go,
I rest my weary soul in thee;
I give thee back the life I owe,
That in thine ocean depths its flow
May richer, fuller be.
O light that followest all my way,
I yield my flickering torch to thee;
My heart restores its borrowed ray,
That in thy sunshine’s blaze its day
May brighter, fairer be.
O Joy that seekest me through pain,
I cannot close my heart to thee;
I trace the rainbow through the rain,
And feel the promise is not vain,
That morn shall tearless be.
O Cross that liftest up my head,
I dare not ask to fly from thee;
I lay in dust life’s glory dead,
And from the ground there blossoms red
Life that shall endless be.
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